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FAQ
Contact Us
An iPhone on iOS 18 or later. Omnii is iPhone only for now, with no Android or web version.
No. Describe the meal, photograph the plate, or scan a barcode. Omnii estimates the rest and tells you what it assumed, so you can correct it in a tap.
Yes, 7 days free on Pro Yearly, for new subscribers. Monthly plans and Max plans start billing straight away.
Subscriptions are handled by Apple, not by us. On your iPhone: Settings, your name, Subscriptions, Omnii, Cancel. Cancelling during the trial means you're never charged.
Open the paywall and tap Restore purchases. If it's still locked, make sure you're signed in with the Apple Account you paid with, then email us.
Refunds go through Apple at reportaproblem.apple.com. We can't issue them on Apple's behalf, but tell us what went wrong and we'll help.
Tell it. Something like "that was half a cup, not a whole one" and it re-logs. You can also open the entry and edit any number by hand. Nothing is locked once it's saved.
Scan the barcode instead of describing it, which pulls the label's own numbers. If the barcode isn't recognised, log it once manually and save it for next time.
Yes. It reads steps, distance, active calories, exercise minutes and weight, and writes your workouts and weigh-ins back.
Check iPhone Settings, Privacy & Security, Health, Omnii, and make sure the categories are on. Health only shares data recorded after you granted access.
That's usually the same workout counted twice, once by Omnii and once by a watch or another app writing to Health. Turn off the duplicate source in Health and the number settles.
Chats and memories stay on your device. Voice conversations are processed by OpenAI, which is what makes them work. We collect our own usage analytics to see where people get stuck, and there are no third-party advertising SDKs. Full detail is in the privacy policy.
Settings, then Delete account, inside the app. That removes your account and its data, and it can't be undone.
Email info@omnifor.me and a person will answer.
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